If you are unable to stream our music: there might be an issue with your (wireless) router or internet connection. To solve this, please:

  1. Check this Sonos support page to see if there any known issues in combination with the hardware you're using. The page also lists possible solutions.
  2. Contact your local Sonos tech support department to do in-depth troubleshooting.

Do you have any questions or problems with your subscription? Send an email to